FAQ

FAQ

 

Frequently Asked Questions

 

 
Where is the harbor in Bali?
The harbor in Bali is Padangbai harbor. You may see on the map below.
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How long the overland trip between my hotel and the harbor in Bali?
The shuttle service is sharing basis. Thus, the overland transfer time could be vary regarding for each passenger’s destination. Rough time is about 45 minutes between Padangbai and Sanur or Ubud Center, or about 1 hour 15 minutes between Padangbai and Kuta / Seminyak / Ngurah Rai Airport with normal traffic.
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Where is the harbor in Lombok?
The harbor in Lombok is Teluk Kodek harbor. You may see on the map below.
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How long the overland trip between my hotel and the harbor in Lombok?
Between Senggigi area and Teluk Kodek harbor is about 25 minutes.
Between Sira Beach / Tugu hotel and Teluk Kodek harbor is about 15 minutes.
Between Kuta Lombok and Teluk Kodek harbor is about 1 hour 15 minutes.
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Do you also provide overland shuttle service in Lombok?
We do not provide overland transfer service in Lombok between Teluk Kodek harbor and your hotel, and also in Gili island. However we can arrange overland transfer in Lombok with additional fee. Please contact us.
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I have to catch my flight in Bali. Could I use this trip?
If the have to be in the Bali airport before 05.00PM, we strongly suggest you to not use this service.
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Is the sea trip with Wahana Gili Ocean safe for family and children?
The trip is safe and we have adequate safety equipments.
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What should I do if I have a sea sickness?
You may buy some motion sickness tablets which are available in any drug store. The tablets should be taken at least 30 minutes before travelling. The tablets may have contra-indications. You can also sit at the back of the boat which is the more stable space in position and you can get more fresh air as possible.
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How much baggage allowed for each passenger?
Each passenger is entitled to a maximum of 2 baggage with total weight is not exceeding 25 kg.
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Where / how I purchase the ticket?
You can purchase the ticket online through the form on this website. Payment could be made using Paypal / credit card and the ticket will be immediately issued.
You can also purchase the ticket from our office in Padangbai harbor or Gili Trawangan.
Alternatively you can purchase Wahana Gili Ocean ticket through many tour counters in many tourist areas in Bali, Lombok, and Gilis.
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I am staying in Gili Air / Gili Meno. Could I use this transfer?
Currently we only stop at Gili Trawangan, and not at two other Gilis.
You can use either public or private hopping boat between Gili Air / Gili Meno and Gili Trawangan. The cost is cheaper and fixed for public boat, while for private boat is vary.
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