Terms and Conditions

You may use the our Site to make legitimate enquiries or bookings and you hereby undertake not to make any speculative, false or fraudulent bookings or any reservations in anticipation of demand.

You undertake that the payment details you provide us with in making a reservation are fully correct. You also undertake to provide correct and accurate email, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary.

In order to make a booking you must be over 18 years old and have the full legal capacity to make the transaction (or have the authorization from your legal guardian).

You undertake that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.

– Validity:

The Itinerary / Voucher is only valid for the Passenger named and the trip specified therein.

– Identity:

Unless otherwise specified, the service providers may only provide carriage only to the Passenger named in the Itinerary or Electronic Ticket. You will be required to produce appropriate identification at check-in.

Please inform us / our staff before you make reservation related to the passengers with reduced mobility or have problem with medical condition. Pregnant women or people with heart or back problems are restricted for this trip.

If on departure time we have judgment that the passenger is not fit for the trip, we will cancel the reservation without any refund, unless otherwise is specified.

– Cancellations & Delays:

The company reserves the right to vary the service in any way whatsoever without any liability to the passenger. The company shall not be liable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. The company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise through cancellations or delays. Additional expense so arising shall be the sole liability and responsibility of the passenger. The company reserves the right to cancel a booking or change the schedule at anytime prior to poor weather conditions or any circumstances beyond the reasonable for any safety reason.

– Re-Scheduling :

Re-scheduling is based on seat availability and should be made 2 x 24 hours prior to guest departure for regular season and 7 x 24 hours prior to guest departure for high season (June 1 – September 30 & December 20 – January 5).

– Refunds:

The company reserves the right, in the event of a ticket or booking being cancelled by the passenger, to charge cancellation fees as follows: Cancellation within 48 hours of travel: no refund. Cancellation more than 48 hours from date of travel: 50% refund.

Road transportation in Bali :

Road transportation is provided free of charge to / from ONE SPECIFIC ADDRESS in designated areas of Bali.

This address must be specified at the time of booking, and may only be changed minimum 24 hours prior to departure. Our drivers are under strict instructions to refuse to take passengers to more than one location (ie : they will not drive around trying to find a hotel if the passenger has not specified and address).